Return and Exchange Policy

• Defective merchandise will be replaced or purchase price will be refunded by the manufacturer under their warranty guidelines.
• All returns must be accompanied by receipt and returned with all original packaging to Roast A Bean within 14 days of original purchase.
• A 15% restocking fee will be charged for all items returned plus the original shipping charges, deducted from the purchase price.
• If you decide to exchange the product for another item within 14 days of original purchase, Roast A Bean will work with you on the exchange. Our policy is to have you pay freight both ways on the exchanged items.
• Roast A Bean cannot accept returns on any merchandise item that has been used. This includes unroasted or roasted coffee, roasters, grinders and coffee mugs.
• Roast A Bean will not be held responsible for any defect in an item arising from normal wear and tear, alterations, modifications, neglect or self-repairs.
• All returns will be issued a return code by Roast A Bean and must accompany all returned merchandise items.
• Any display boxes that are cracked during shipping are not subject to a refund or replacement.
• If you paid for insurance, please contact the carrier. Roast A Bean will pack your items carefully for shipping: however, we cannot guarantee how the carrier will handle them.